Company details


Content Managment and General Manager:

Michael Kanstinger

Name: Touristiesche Dienstleistungen S.L

Street: c/ Salamanca, 12   5*

Postal Code: 08003

City: Barcelona

Mail: Kanstinger(at)

Whatsapp: 0034 658454801

Skype: michael.kanstinger

European Tax: ESB66520156


General Terms and Conditions

The terms and conditions on this page regulate the basic issues, under which a contract is concluded. Variations and additions to this are described on the booking pages.
Furthermore, there is the case of goods delivery, a statutory right of withdrawal, which has been extended in your favor.

1. General

Touristische Dienstleistungen S.L offers on different websites the opportunity to become informed about Barcelona, and other cities and booking services and goods in the tourist area.

Our sites are the following:

The contracts are concluded directly between users and providers of tourist services. is not a contracting party for booked tours and other services.

General terms and conditions

Protecting your privacy is important to us. Please read our general terms and conditions:

1.2. Integrated booking sites / our booking sites works with multiple booking platforms. Booking over these platforms is subject to the terms and conditions of the provider where you made the booking.

These terms and conditions apply for the reservation systems (e.g. or reservation forms)

2. Booking, payment and cancellation

2.1. Acceptance of the Terms and Conditions
If you have decided to make an online booking, you have to fill in the required form fields. With the implementation of the booking you accept the terms and conditions that are specified and the additional conditions and restrictions of the individual services.

2.2. Payment uses PayPal as a service provider for payment. We accept the following credit cards: Mastercard, Visa American Express and Discover. Furthermore, the direct debit system is used (in Germany). Country-specific variations of the payment options are possible.

Your payment will be charged straight away. In case of a refund you will receive the necessary amount returned to your payment method in accordance with the cancellation conditions.

In exceptional cases we also offer advance payment by bank transfer to one of our (German) accounts.

2.3. Consequences of any withdrawal
In the case of cancellation of credit card payment or direct debit, we will charge a processing fee of €25, furthermore, the processing fees charged to us in the bank and interest due from the date of the chargeback.

If you require a refund - for example due to a cancellation - please avoid the cost of returning any payment; we will book the amount to your payment method.

When paying by direct debit you should ensure there are sufficient funds in the account.

Your safety is important to us

For your security, our pages will be checked every day by G Data (Certificate in German).

2.4. Cancellation
Unless specified otherwise in the product description, the following cancellation terms are valid:

  • up to two days before the booked event: full refund of the amount paid
  • Later cancellations or no-shows: there is no refund

You maintain the right to demonstrate to the provider that the cancellation caused minor damage.

The refund will be made within 15 working days by crediting the credit card or bank transfer to the account.

When a voucher is purchased undated (for example, the Barcelona Card Tourist Bus ticket), cancellation is not possible because the vouchers can be redeemed at any time during the validity period.

In the case of a cancellation use the link that you have been given in the booking confirmation. In exceptional cases you can also cancel by e-mail. Please use our contact form exclusively. In case of cancellation by e-mail a turnaround time of 24 hours cancellation notice period is to be added.

3. Vouchers and Gift Certificates

3.1. Use of Vouchers
After booking a voucher for the booked service will be sent to your e-mail address. Please bring a printout of this voucher to order goods for collection or to the booked event.

A voucher may only be redeemed once. Improper use of the voucher is punishable by law.

3.2. Gift Certificates Gift Vouchers can only be redeemed on the site. Gift vouchers can be redeemed against a product offered on

The gift certificates, including unused balances, are valid for two (2) years after purchase. The gift certificates are not redeemable for cash.

The Gift Certificates remain valid until their total value has been exhausted or until the expiration date has expired. If the value of your gift voucher is not sufficient for the selected product, you can pay the balance with the number of ways available. If the book value is lower than the value of your gift voucher, we will balance the value in our database, and you can use it on another occasion.

All Gift Certificate sales are final. Gift Vouchers are not refundable.

4. Prices and services included or not included

Unless otherwise specified, the prices specified at and its partner sites are per person.

Pending receipt of booking confirmation, prices are subject to change without notice.

Not included in prices are tips for tour guides, drivers or local guides, passport or visa fees, travel and baggage insurance, personal items, food and drinks (unless they are expressly stated in the product on and partner sites under "Services" as indicated in the price).

5. Validity and modification of products

5.1. Dates
For all products, trips, tours, events and services displayed on the dates shown on are valid.

Change requests should be addressed to To do so, simply use the contact form and include your booking number.

For change requests from no fees will be levied if the request is received at least three days before the confirmed date of the event. will try to comply with the request for a date change. The availability depends on the organizer. Therefore, no guarantee can be given that a change request can be met.

If you apply for a change within three days before the confirmed date of the event, we will try to accommodate your request. However, there is also no guarantee that can be given.

The cancellation policy will apply accordingly.

5.2. Changes by the organizer
It is possible that dates, prices, services and age restrictions included can be modified by the therefore reserves the right to change products or trips, and to cancel tours, events and services at any time and for any reason. will submit an alternative offer. If you do not accept the alternative offer, we will refund the full purchase amount.

The provider reserves the right to make minor program changes when necessary due to unforeseeable or unavoidable circumstances is.

6. Extraordinary cancellation

The organizer can not comply with the cancellation period by cancelling the activity if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances make it difficult or impossible to hold the event or significantly endanger people or the minimum number of participants is not reached. In this case, the price paid will be refunded.

This is done to the exclusion of any damages or other claims on any legal basis whatsoever., its suppliers or companies commissioned by will not accept liability for accidents, damages, losses, injuries, delays or deviations, nor for any costs or damages incurred by the customer or his property while using a hotel, transport company or any other company or any other person whose services are offered as part of the tour.

7. Liability of the organizer of the tour or tourism service, its suppliers and companies authorized by not be held liable for accidents and damages that are not in their power or have arisen due to force majeure. cannot guarantee that the functionality of and its affiliated sites and their contents and information can be ensured uninterrupted or error-free, or that certain problems may not be corrected, or that or the servers on which content is available, is free of viruses or defects.

Furthermore assumes no liability, unless willfulness or gross negligence can be proved.

Insurance is not included in the price, e.g. for personal injury or property damage. In case of damage, claims should be sent directly to the operator. The law of the country in which the organizer is located is valid.

8. Exclusion of participants

The organizer has the right to not admit somebody to an activity or to exclude the person from one of those, unless the person meets the eligibility requirements, or otherwise when participating or endangering themselves or others would interfere with the conduct of the activity. In these cases, the price paid will not be refunded.

9. Appearance at the meeting point and compliance

You are responsible for the timely appearance at events at the meeting point, or to pick up goods from within the opening times of the issuing institution.

You are responsible for compliance with the provisions laid down by the organizers, for example the minimum age on tours.

10. Legal relationship with mediates product, trips, tours, events and tourist services. There is no legal relationship between you and

11. Applicable Law and Severability

11.1. Applicable Law
Unless a legal relationship exists between you and, German law applies.

In the case of a legal relationship between you and the organizer the law of the country in which the operator is located is valid.

11.2. Severability Clause
If the individual clauses of these General Terms and Conditions should be invalid, the remaining provisions will remain in effect. The invalid clause should include a clause that comes closest to the commercial intent.

Terms of use and privacy policy

1. Terms of Use

1.1. General Tourist Info ( offers on different websites the opportunity to become informed about Barcelona, and other cities and booking services and goods in the tourist area.

Our sites are the following:

By using this site you agree to the Privacy Policy and User Agreement.

Use and privacy policy

Protecting your privacy is important to us. Please read our terms of use and our privacy policies:

  • Terms and condicions
  • Privacy policy

1.2. Use of the websites / Changes to the reservation systems reserves the right to, in whole or in part, alter without notice the content, structure and functions of the web pages and booking platforms, etc. and to discontinue, temporarily or permanently.

At the time of the visit - current privacy policies and terms and conditions apply.

1.3. Terms and conditions of and their partners
For reservations via the sites the terms and conditions and additional conditions of the provider apply. These can be found in the product description.

1.4. Disclaimer assumes no responsibility for the accuracy of the content. For content and / or functionality of third party sites to which we refer in the context of links, and for any damages in connection with the use or non-use of such links or websites, we assume no liability.

We assume no liability for the content of external links. The provider is solely responsible for the content of linked sites and their function.

1.5. Copyright
All content of our website, especially texts, images, graphics or animations, are subject to copyright protection and may not be reproduced, transmitted or otherwise used without our written consent.

If you would like to use content and images please ask me. Let me know the kind of publication and the contents or images you wish to use. You are welcome to contact us to request the images in the original format (RAW).

Permission for use is only given when the source is specified in your publication. We would be pleased to receive a copy.

Your safety is important to us

For your security, our pages will be checked every day by G Data (Certificate in German).

2. Privacy policy

The security of your data is important to us. The data made available to us will be stored exclusively for internal purposes for the intended use (e.g. processing a booking).

In addition to our data protection the privacy policies of our partners are valid for bookings.

2.1. Data collection when you visit the sites / Google Analytics uses Google Analytics, the Web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer. The data generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there. Google will use this information to evaluate use of the website, compiling reports on website activity for website operators and providing other website activity and internet related services.

Google will not associate your IP address with any other data held by Google. The storage of cookies can be prevented by changing the settings on your browser, in which case, however, not all features on this website will be available. By using this site, you consent to the processing of data collected by Google for the aforementioned purpose.

2.2. Conversion Tracking Cookie
Google also uses a cookie to measure advertising performance for advertisers who have opted-in to conversion tracking on Google and its AdSense partners websites. The conversion tracking cookie is set when a user clicks on an ad delivered by Google where the advertiser has opted-in to tracking. These cookies expire within 30 days and are not personally-identifiable. If this cookie has not yet expired when the user visits certain pages of the advertiser’s website, Google and the advertiser will be able to tell that the user clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites.

How we use the conversion cookie information: We use the information collected by the conversion cookie to provide aggregate conversion stats to advertisers who have opted-in to conversion tracking. Advertisers are able to see the total number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag, but they do not have access to personally identifying information.

How to opt out of the conversion cookie: If you want to disable conversion tracking cookies, you can set your browser to block cookies from the domain.

2.3. Data acquisition for posting / transfer to third parties
When booking we will only forward your data to the company of the booking, as is necessary to handle your booking service. The companies are subject to the legal provisions of the country where the company has its headquarters.

In some cases we may send a survey to your e-mail address about your satisfaction with the service booked.

You will also only receive only promotional and informational e-mails (newsletters) that you expressly agree to from our partners and us. You can unsubscribe from a newsletter at any time.

Your data will not be passed on to unauthorised third parties!

2.4. Payment
We do not store credit card or banking information. Through our reservation system we handle payments through the PayPal service. We receive no information about your credit card or bank information.

3. Online communication/Newsletter

3.1. E-mails
The email messages sent to are stored and evaluated internally, e.g. on topics of inquiries, suggestions, statistical evaluations. We will not disclose your e-mail addresses (except when that becomes necessary during a booking process).

3.2. Newsletter
For the general distribution for our newsletter, we only store the e-mail address; no personal data. Without your consent, we will never send you our newsletter. You can always unsubscribe from the mailing list. Your address will not be saved.

For special newsletter distributors we store more data, e.g. Newsletters for our partner agencies. Here, in addition to the e-mail dresses, the postal address, company name and contact name and phone number are stored.

4. Other regulations / Severability clause

4.1. Changes to the Privacy Policy and Terms of Use may change this Privacy Policy and Terms of Use at any time without prior notice. An amendment is effective upon publication on this page. Each of the applicable product warranties apply when you visit the sites.

4.2. Applicable Law
The operation and use of internet sites is subject to German law.

4.3. Severability Clause
Should individual provisions of the Privacy Policy and Terms of Use be invalid, then provisions that are closest to their purpose take their place.

For each invalid provision the remaining provisions remain in effect.